Please note the RE-OR team is out for the summer. Orders placed now will be processed by 18 August.

FAQs


PRODUCT

What are the dimensions of a RE-OR candle?
RE-OR candles are 183.5 mm tall and 54.5 mm wide at the widest point.

Are RE-OR candles non-toxic?
RE-OR candles are made with paraffin wax, which is non-toxic and clean burning

Are RE-OR candles scented?
Currently RE-OR candles are unscented, but watch this space.

How many different combinations can you make?
One candle produces 48 exciting and unique combinations. With more than one candle the possibilities are endless.

Are RE-OR candles made to order?
No, but our small-scale manufacturing means that every candle is made with precision and care.

Do RE-OR candles drip?
Yes - due to the unique nature of RE-OR’s shapes, our candles can have beautifully unpredictable drips. To protect your surfaces, we recommend placing your RE-OR candle on a dish to prevent any happy accidents.

How long is a RE-OR candle’s burn time? 
RE-OR candles have a burn time of approximately 30 hours - depending on the environment.

Does the RE-OR candle require assembly?
Just a tad – and it’s very simple. One thing to note is that the top of the stem candle (the wick end) is very slightly wider, so it’s best to slide the individual pieces on from the bottom of the stem. If the sphere is your top piece, there may be a little resistance as it reaches the wick end. A gentle push should be enough to sit it flush and secure. 

See our Unboxing and Assembling video if you need further guidance.

How do I find out when RE-OR is launching new candles?
Follow us on Instagram at @re_or.official and sign up to our newsletter to be the first to know about new products.

I took a really nice photo of my RE-OR candle and want to share it - what should I do?
We love seeing the role RE-OR candles play in your home - feel free to tag us on Instagram.


SHIPPING & HANDLING

I've placed an order, how long will it take for my candle to be shipped?
All orders placed before 12pm GMT will be fulfilled in the same working day, and those placed after will be fulfilled in the next working day. 

How are RE-OR candles packaged?
RE-OR candles are housed in a sturdy, cardboard box, with support for each individual part, so all of the modules arrive safely and smoothly.

Does RE-OR ship internationally?
Yes – we're currently fulfilling orders from the UK and the Netherlands, servicing a wide range of customers. However, this site is for non-UK orders only. If you believe you're on the wrong site please visit www.re-or.co.uk

What should I do if my candle arrives damaged?
If your RE-OR candle has sustained significant damage on its way to you, please contact us at support@re-or.com within 72 hours of receiving your package. You can return your candle within 14 days.

Does RE-OR offer a return/refund policy?
If you're not satisfied with your order, please contact us at support@re-or.com within 72 hours of receiving your package. You can return your candle within 14 days. In order for the return to be accepted, the candle must be undamaged, and placed in its box exactly how it was shipped.